Help Center – Ayoh!

Domestic Shipping U.S. We charge a simple $5 fee at checkout to help offset the real cost of shipping and handling. It covers more than just postage—it helps ensure your order is packed with care, protected during transit, and delivered reliably to your door. While the actual shipping cost is often much higher, we cover the rest, so you don't have to. .

Expedited Shipping We also offer expedited shipping in the U.S. for $30.

International Shipping: We are not currently shipping internationally. Check back soon as we intend to end boring sandos worldwide.

Do you ship worldwide?

Not yet! Maybe one day soon.

How long does delivery take?

Delivery times vary depending on the destination and the shipping method selected.

Processing Time Orders are processed within 1-2 business days.

Weather-Dependent Shipping We keep an eye on the forecast and may delay shipments during extreme heat or cold to ensure product quality.

You’ll get an email with tracking info as soon as your order is on its way.

• Standard Delivery: Typically arrives within 3-4 business days.

• Express Delivery: Typically arrives within 2-3 business days.

• International Delivery: We don't currently ship internationally.

Do you offer free shipping?

We don't offer free shipping at this time.

Flat Rate Shipping & Handling We charge a simple $5 fee within the contiguous U.S. at checkout to help offset the real cost of shipping and handling. It covers more than just postage—it helps ensure your order is packed with care, protected during transit, and delivered reliably to your door. While the actual shipping cost is often much higher, we cover the rest, so you don't have to.

Orders

What is your cancellation policy?

Orders can be canceled within 12 hours.

Please email our team with your cancellation request as soon as possible.

You will receive confirmation of your cancellation if we’re able to make it happen.

After this period, we may not be able to cancel your order as it might already be in processing or shipment.

If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.

What’s your return policy?

If you're not totally obsessed with your Ayoh, we've got your back! We'll happily refund your first order (up to 6 bottles). Just let us know within 1 month of your purchase date.

Refund Eligibility

Refund requests must be submitted within 30 days of receiving your order.
Perishable goods (e.g., food products) cannot be returned, but if there’s an issue, reach out and we’ll make it right.

How to Request a Refund

Email hello@ayohfoods.com with your order number and reason for the request.
If your refund is approved, you’ll receive a confirmation email.

Refund Processing

Once approved, refunds will be processed within 5-10 business days and issued to the original payment method.
Depending on your bank, it may take additional time for funds to appear in your account.

Heads up: non-food goodies (like accessories, utensils, and other swag) aren't eligible for refunds, returns, or exchanges.

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Click on the tracking number link or enter the tracking number into our tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to 36 hours for orders placed Monday through Friday and 1-2 days for orders placed on the weekend.

My order was marked delivered but it’s not here.

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to the carrier.

If you need additional assistance, please email our team.

Can I edit or add anything to my order?

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

What do I do if my item(s) arrives damaged?

We’re sorry your item(s) have damage!

Some items break during shipment. We’ll do our best to help.

Please email our team with an image of your damaged item for further assistance.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!

How do I apply promo/discount codes?

To apply a promo or discount code:

• Proceed to checkout and enter your code in the 'Discount Code' field.

• Click 'Apply' to see your new total before finalizing your order.

• Only one code can be used per order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via hello@ayohfoods.com for further assistance.

Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!

What if my package gets lost or arrives damaged?

Lost packages

We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at hello@ayohfoods.com with your order number and any relevant details.

Damaged packages

What a bummer! We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at hello@ayohfoods.com within 24 hours of receiving the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

Product

What makes Ayoh different from other brands?

We're not just another mayo — we're mayo with a POV. Packed with texture, flavor, bits and bobs. It's the only condiment you'll ever need. Start with the perfect sando, but take it beyond burgers, nuggets, veggies, protein bowls — heck, you can pretty much put this on anything.

At Ayoh, we focus on what products ARE, not what they aren't. Our sauces are built with flavor first, with top-notch responsibly sourced ingredients from the best of the best. TL;DR, this is exactly what Molly would whip up in her own kitchen.

Oh, and we make it with avocado oil. Most avocado oil mayos on the market can be bland, but not Ayoh. Full flavor! Tasting is believing.

Ayoh is: Cage-Free Eggs, Non-GMO, Gluten-Free, Keto-friendly, and Made with Avocado Oil.

Is Ayoh made with cage-free eggs?

Cage-free, non-GMO eggs only.

What oils do you use?

We use 100% pure Organic Avocado Oil. Its clean, neutral flavor offers a great base that let’s Ayoh's flavors do the talking.

Is Ayoh seed-oil free?

Yes, almost all our mayos are seed-oil free. The one exception is our Miso Mayo, which also uses an avocado oil base, but does have a small amount of sesame oil just for flavor.

Will the oil separate and is that normal?

It shouldn’t. If it does, the emulsion got funky, and that’s on us—reach out, and we’ll make it right.

Does Ayoh contain artificial ingredients?

No artificial colors or flavors. We use some preservatives to keep things fresh and tasty, but we’re always working on ways to get as close to “pure” as possible.

How do you ensure Ayoh stays fresh without refrigeration during shipping?

Formulated for the ride. Our sauces ship ambient, but once they arrive at your doorstep, get ‘em in the fridge to chill and stay fresh after opening.

What’s the shelf life of Ayoh, and how should I store it?

Once opened, keep Ayoh in the fridge. Your best bet is to use it up within 1-3 months, if you can make it last that long, but it’s totally cool up to the printed on expiration date. keep the lid tight and store at a steady chill between 35-40°F.

Can I use Ayoh for cooking at high temperatures?

Oh yeah! The OG Mayo was born to sizzle—especially for that perfect grilled cheese. Tag us with your creations @eatayoh. We love seeing what you cook up.

Does Ayoh contain common allergens like dairy, soy, or nuts?

Depending on the flavor, Ayoh contains EGGS, MUSTARD, SOY, and SESAME, but no dairy or nuts. It’s made in a facility that also handles other allergens. Regardless, we operate with strict controls to avoid cross-contamination.

Is Ayoh Gluten-Free?

Ayoh is made with Gluten-Free ingredients. Our facility does handle wheat and gluten but does have strict allergen controls in place to avoid cross-contamination.

Do you have vegan or plant-based options?

Not yet, but we are always tinkering.

What are some creative ways to use Ayoh beyond sandwiches?

The better question is, what can’t you do with it? Dunk it, dip it, smear it—nuggets, veggies, salads, grain bowls, you name it. Got a genius idea? Hit us up—we’ll give you a shout out!

Is Ayoh suitable for keto, paleo, or Whole30 diets?

Keto? Totally. Paleo or Whole30? Not so much—we use a pinch of cane sugar that makes it a no-go. But for all our low-carb friends, it’s a dream come true.

Can I freeze Ayoh for long-term storage?

Nah, Ayoh is not a fan of the freezer. It’s happiest in your fridge.

Does the flavor or texture change after opening?

Not unless you’re slacking on storage! Keep it cold, keep it sealed, and it’ll taste as fresh as day one.

What sizes of Ayoh are available?

We have 12 oz bottles, and you can grab them in packs of 3, 4, or 6. More bottles = more fun.

Do you offer sustainable or recyclable packaging?

Heck yeah. Our bottles are made from HDPE plastic (fully recyclable), and all our boxes are FSC certified.

Do you offer gift sets or variety packs with different flavors?

Yes! Join our email list for special drops. And if you can’t pick a favorite (we get it), grab ‘The Works’ (sampler) pack and taste ‘em all.